Use when searching HelpScout tickets, customers, or organizations. Provides correct tool selection, required sequencing, and prevents common mistakes. Triggers on "search helpscout", "find tickets", "check support inbox", "helpscout conversations", "look up customer", "find organization", "customer history".
- 📁 examples/
- 📄 SKILL.md
- 📄 VOICE.md
This skill should be used when the user wants to pressure-test a feature, flow, or product idea by generating emotionally concrete future failure artifacts such as support tickets, angry emails, user complaints, one-star reviews, or postmortem fragments. Responds to "what could go wrong", "stress test this", "write a pre-mortem", "show me how this fails", "what would the support tickets look like", "pressure test this flow", or any request to make abstract risk viscerally real before or during design.
Manage Zendesk support tickets via the `zd` CLI. Use when the user asks about Zendesk tickets, support tickets, customer issues, helpdesk operations, or ticket triage. Covers listing, searching, creating, updating, and deleting tickets, plus authentication setup and Zendesk search queries. Triggers on tasks involving "zendesk", "zd", "support ticket", "ticket queue", "helpdesk", or "customer support".